We are committed to providing high-quality crisis management services. If a customer is dissatisfied with the quality or results, they may request a refund within 14 days from the date the service was provided.
Refund requests must include a detailed explanation of the issue and supporting documentation. Each case will be reviewed individually to ensure compliance with South African consumer protection laws.
To request a refund, the customer must contact our support team using the contact information provided on our website.
The customer must provide proof of purchase (invoice, order number, or contract details) to process the refund.
Once all necessary documents have been received and the case has been reviewed, we will process the refund within 10 business days.
Refunds will be issued using the original payment method unless otherwise agreed upon by both parties.
We reserve the right to deny a refund if the service was delivered according to the agreed terms and conditions.
Refunds will not be granted for services that have been fully rendered and accepted by the client, unless required by South African consumer protection laws.
Customers may cancel their subscription to our services within the first 30 days and receive a full refund.
After the 30-day period, refunds will only be considered in cases where the service has not been provided as agreed.
We reserve the right to modify this refund policy at our discretion. All changes will be announced on our website in advance.
This policy is in accordance with the Consumer Protection Act (CPA) of South Africa.